Get Excited To See Santa!
About The Visit
It’s the most wonderful time of the year, and what festive season would be complete without a visit to the Big Man himself? Arrive at our Christmas grotto at least half an hour before the time on your ticket to take advantage of our fun reindeer trail - and look for Santa’s missing reindeer around our store. Once you’ve found them all, you will be rewarded for your help with a chocolate lolly! When you hear your number called, make your way to the grotto entrance , where our elves will let you in to the winter wonderland. You will get to take a souvenir photograph, and have a private family audience with Santa Claus himself, so you can tell him what you have put on your Christmas list - and promise that you’ve been very good! At the end of your visit you will receive a wonderful, age- appropriate gift from either our Jellycat or award-winning Gifts in a Tin range. Afterwards, you can go outside and pick your own freshly cut Christmas tree, warm up with some festive treats in our café or simply admire our beautifully decorated Christmas tree avenue.
How to book using our appointments app
Each time slot is suitable for one child, and includes one gift, one reindeer trail with chocolate lollipop and one souvenir photograph.
To book an appointment choose your selected time and press continue.
To add multiple children choose the start time (the time at which you would like to enter) and click ‘add time’ to add additional slots for each child. This will work for a maximum of four children. If you have more please pay for four, and then repeat the process as a second separate transaction.
Our special needs slots are for children with special educational and disabilities, which are spaced out to avoid crowding and ensure a quieter and less overwhelming visit. Please wear a face covering if possible, and remember to arrive half an hour before the time marked on your ticket.
For questions please check our FAQs which have answers to all of our most commonly asked questions, if you can’t find an answer there then please contact one of our team via Facebook or email.